We value your trust and believe in delivering the highest level of customer satisfaction. Our Refund and Return Policy is designed to provide complete clarity, fairness, and convenience, ensuring that your shopping experience with us remains smooth and transparent. By making a purchase on our website, you agree to the terms outlined below.
1. Eligibility for Returns
If you receive a product that is damaged, defective, incorrect, or not as described, you may request a return within 7 days of the delivery date. To qualify for a return, the item must be in unused condition, free from any wear or damage, and returned in its original packaging, including all tags, labels, and accessories. You must also have the original invoice or proof of purchase. Items returned without proper packaging or proof of purchase may not be eligible for a refund.
2. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return. These include:
-
Personalized or custom-made items
-
Digital goods or downloadable products
-
Gift cards or vouchers
-
Clearance or final-sale items
-
Products purchased during special promotional offers
Please check the product description before placing your order to ensure return eligibility.
3. Return Process
To initiate a return, you must contact our customer support team with your order details, reason for return, and supporting images (if applicable). After your request is reviewed, we will provide instructions for returning the product. The return shipping method may vary depending on the item and your location. Customers are responsible for safely packing the item for return to avoid any damage during transit.
Once we receive the returned item, our team will inspect it within 3–5 business days. After inspection, we will notify you whether your return has been approved or rejected.
4. Refund Processing
Approved returns will be refunded within 5–7 business days. Refunds are issued to the original payment method used at the time of purchase. For prepaid orders (UPI, credit/debit card, net banking), the refund will be credited directly to your bank account. For cash-on-delivery (COD) orders, refunds may be issued via bank transfer or store credit.
Please note that shipping, handling, or service charges (if applied) are non-refundable. Refund processing time may vary based on your bank or payment provider.
5. Order Cancellation Policy
You may cancel your order before it has been packed or shipped. Once an order is dispatched, cancellation is no longer possible. In such cases, you may still request a return after delivery, following the terms mentioned above.
6. Exchange Policy
Exchanges may be offered based on product availability. If the requested replacement is not available, we may offer a refund instead. Exchange requests follow the same return eligibility rules mentioned earlier.
7. Contact & Support
If you have any questions regarding your return, refund, or exchange, our customer support team is always ready to assist you. We aim to resolve all concerns fairly, promptly, and professionally to ensure a hassle-free experience.